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Gift Card FAQ

A McCoy's Gift Card is a plastic, rechargeable, variable-amount card that can be used to purchase merchandise at any McCoy's Building Supply location. To add funds/recharge your McCoy's Gift Card, please see a cashier at any McCoy's Building Supply location. Please note: Physical Gift Card MUST be present at time of purchase.

No. There are no non-usage fees and McCoy’s gift cards never expire.

Yes! We can ship your McCoy's Gift Card purchase to anyone with a valid street address in the United States. We cannot ship to PO Boxes and we cannot ship McCoy's Gift Cards outside of the U.S.

We accept Visa, MasterCard, Discover and American Express. We cannot accept online payments for gift cards with a McCoy’s Consumer Credit Card at this time.

Shipping time will vary depending on the method of shipping you choose. The standard shipping option is done through the U.S. Postal Office, takes 2-5 business days and is free to you. The priority shipping option is also done through the U.S Postal Office, takes 2-3 days and costs $7.25.

Please note: Orders received between Friday 12 noon Central Time and Monday 8:00 am Central Time will be shipped on Monday. Additionally, shipping may be delayed during the following holidays: Fourth of July, Thanksgiving Day, Christmas Eve, Christmas Day and New Year’s Day.

Safety is a top priority for us. When you place an order through our site your information, including your credit card number, is transmitted to our secure server. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.

McCoy’s Building Supply respects the privacy of our customers. We will not sell or otherwise provide any of our customers’ personal information to any outside entity under any circumstances without your prior authorization. Click here for more information.

Yes! The cards are one and the same.
*Beginning January 1, 2015 McCoy’s Supply Cards will not expire or have any fees charged, but fees deducted prior to 2015 will not be reimbursed.

The McCoy’s Gift Cards are subject to McCoy’s Privacy Policy and the following Terms and Conditions:

  • Use of the Gift Card constitutes agreement to these Terms and Conditions.
  • Gift Card has no value until activated by cashier.
  • You must have your Gift Card at the time of purchase.
  • By purchasing a Gift Card, you are certifying and representing to McCoy’s that the activities in connection with which the Gift Card will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or McCoy’s. In addition, you agree to defend and indemnify McCoy Corporation and its subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Gift Card or violation of any of these Terms and Conditions.
  • Gift Cards may be used to purchase merchandise solely at a McCoy’s Building Supply retail location.
  • Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).
  • Gift Cards are not returnable and may not be redeemed for cash unless (a) there have been no transactions to use the amounts originally placed on the Gift Card and the return is made in full by the same original payment method and tender type as the original transaction or (b) the amount remaining on the Gift Card is less than $2.50.
  • Gift Cards cannot be applied as payment to your in-house credit or McCoy's credit card accounts.
  • Gift cards must be purchased at their full retail value. No coupons or discounts may be used to purchase gift cards.
  • To check your Gift Card balance, see a sales associate or call 1-877-542-8986, option 3.
  • Gift Cards can be reloaded or have additional funds added to the card at any McCoy's Building Supply location. This transaction cannot be completed online.
  • Gift Cards may be shipped to valid street addresses within the United States. We do not ship Gift Cards to post office boxes or to addresses outside of the United States.
  • McCoy’s Building Supply is not responsible for any lost, stolen, or damaged Gift Cards. If the customer has their original receipt or Gift Card number, McCoy’s Building Supply can issue a replacement card. Lost, stolen, or damaged cards will only be replaced with proof of purchase and only for the value shown on McCoy's internal records.
  • No business or individual may purchase multiple Gift Cards worth more than $9,000 in any single business day.
  • McCoy’s reserves the right to change these Terms and Conditions unless prohibited by applicable law and to modify or discontinue this program and your ability to use this card with 60 days’ prior notice posted in McCoy’s stores or on its website.
  • When you purchase, receive, or redeem a Gift Card, you agree that the laws of the State of Texas will govern these Terms and Conditions, without regard to its principles of conflict of laws.
  • If a dispute, claim, or controversy of any kind arises out of or relates to the Card, these Terms & Conditions, or the purchase, sale, or use of the Card, you and McCoy’s agree to resolve any such dispute, claim, or controversy exclusively through binding arbitration. You should review this provision carefully. This arbitration provision limits your and our ability to litigate claims in court, and you and McCoy’s each agree to waive your and our respective rights to a jury trial. Any arbitration under this provision shall take place on an individual basis; class arbitrations and class actions are not permitted. You will not have the right to participate as a class representative, or member of any class of claimants for any claim subject to arbitration. A claim by, or on behalf of, other persons will not be considered in, joined with, or consolidated with the arbitration proceedings between you and McCoy’s. Any dispute regarding the prohibitions in the prior sentence shall be resolved by the arbitrator in accordance with this arbitration provision.

    Arbitration is usually an informal proceeding in which disputes are decided by one or more neutral arbitrators who receive the evidence at a hearing and then issue a binding ruling in the form of an award. You and McCoy’s understand that in an arbitration, discovery is more limited than in a court, and review by courts is very limited.

    A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (a “Notice”). Any Notice to McCoy’s should be addressed to McCoy Corporation, 1350 I.H. 35 North, P.O. Box 1028, San Marcos, Texas 78667, Attention: General Counsel. Any Notice must (i) describe the nature and basis of the dispute, claim, or controversy and (ii) set forth the specific relief sought. You and McCoy’s agree to negotiate your claim in good faith. If you and McCoy’s do not reach an agreement to resolve the dispute, claim, or controversy within 30 days after the Notice is received, you or McCoy’s may commence an arbitration proceeding.

    You and McCoy’s agree, upon written demand made by you or McCoy’s, to submit to binding arbitration of any and all disputes, claims, and controversies between you and McCoy’s, whether based on contract, tort, fraudulent misrepresentation, statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to these Terms & Conditions, the Card, the benefits provided by the Card, any advertisements, promotions, or oral or written statements related to the Card, any relationships that result from the purchase or use of the Card (including, to the fullest extent permitted by applicable law, relationships with third parties who are not parties to these Terms & Conditions or this arbitration provision), or the scope or enforceability of these Terms & Conditions, including the determination of the applicability of this agreement to arbitrate (collectively, “Claims”). All parties retain the right to seek relief in a small claims court for Claims within the jurisdictional limits of the small claims court. The arbitration of any Claim shall be conducted in general conformance with the rule of the American Arbitration Association (the “AAA”), including the AAA’s Supplementary Procedures for Consumer Related Disputes. Notwithstanding that AAA rules will govern the arbitration, you and we agree that the AAA will not administer or manage the arbitration. This arbitration provision is made pursuant to a transaction involving interstate commerce, and the Federal Arbitration Act shall apply to the construction, interpretation, and enforceability of these Terms & Conditions, notwithstanding any other choice of law provision contained in these Terms & Conditions.

    The arbitration will be conducted in Austin, Texas and be performed by a single arbitrator, mutually agreed to by the parties, who is a licensed attorney in good standing of the State of Texas. In lieu of an arbitration in Austin, you may choose to have the arbitration conducted by telephone or based on written submissions. Texas law will govern the arbitration proceeding.

    Except for claims determined to be frivolous, upon filing of the arbitration demand, McCoy’s will pay half of all filing, administration and arbitrator fees other than the initial $200 filing fee. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration.

    Demand for arbitration under this arbitration provision must be made before the date when any judicial action upon the same Claim would be barred under any applicable statute of limitations; otherwise, the Claim is also barred in arbitration. Any dispute as to whether any statute of limitations, estoppel, waiver, laches, or other doctrine bars the arbitration of any Claim shall be decided by arbitration in accordance with this arbitration provision.

    The arbitrator’s decision will be final and binding upon the parties and may be enforced in any federal or state court that has jurisdiction. You and McCoy’s agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

    Nothing in this arbitration provision shall limit the right of you or McCoy’s, whether before, during, or after the pendency of any arbitration proceeding, to exercise any self-help remedies, such as set-off, or to obtain provisional or ancillary remedies or injunctive or other traditionally equitable relief, such as filing an interpleader action or seeking enforcement of intellectual property rights. You and McCoy’s agree that the taking of these actions or any other participation in such litigation by you or McCoy’s does not waive any right that either you or McCoy’s have to demand arbitration at any time with respect to any subsequent or amended Claim filed against you or McCoy’s after commencement of litigation between you and McCoy’s.

    If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions of this arbitration provision will remain valid and enforceable, except that unenforceability of the prohibitions on any Claims being handled on a class or similar basis shall render the entire arbitration agreement unenforceable. No waiver of any provision of this Section 12 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.

    Notwithstanding the above, you may choose to pursue your claim in court and not by arbitration if you opt out of this arbitration provision within 30 days from the earliest of the date you purchased, loaded, reloaded or used any of your gift cards (the “Opt Out Deadline”) after these Gift Card Rules have gone into effect. You may opt out of these arbitration procedures by sending a written notice that you opt out to the following address: McCoy Corporation, 1350 I.H. 35 North, P.O. Box 1028, San Marcos, Texas 78667, Attention: General Counsel. Any opt-out received after the Opt Out Deadline (allowing three (3) additional days for mailing) will not be valid and you must pursue your claim in arbitration or small claims court.

To check your Gift Card balance, please call 1-877-542-8986, option 3.

© McCoy Corporation 2018