Health Update Archive

Quick Links: 3/16 | 3/12 | 3/9

March 16, 2020

Dear McCoy’s Team,

This continues to be an unusual time, and yet as we write this letter, we’re having a strong sales day.   While our business doesn’t feel the immediate and intense burden felt by health care providers, grocery stores, or pharmacies, we know our business isn’t a frivolous one. 

Our customers are caring for their families, employees, homes, livestock, businesses, and people in their communities in need of shelter and support.  As long as it is prudent and possible, we will continue to serve our customers.  

This may require a little more creativity.  Let me talk about that:

• Many stores have rolled out e-commerce.  This is a great tool!  Customers can place their orders and pay online.  For those of you with e-commerce, you may find ways to get customers loaded up without them having to even come into the store.  And of course, we have delivery!
• Many stores have not received their e-commerce devices and training, but they will soon!  In fact, all stores will be e-commerce ready within two weeks. We moved up this schedule in order to better serve customers while reducing exposure to others.

Some of you have responsibilities at home that may require additional flexibility:

• If you have kids at home and they don’t have school for several weeks, please talk with your Manager about what schedule or hours you can work.  We will do our best to minimize the impact to your scheduled hours.
• If you are sick or have been exposed to someone who has been sick with flu or COVID-19 symptoms, please stay home.  You will continue to get paid based on your typical hours and rate.

Please follow the CDC guidelines to keep yourself and others healthy.

• We have increased cleaning of all frequently touched surfaces at Headquarters and asked that our store, manufacturing, and distribution teams do the same.
• Please remove your popcorn machine from the sales floor to minimize the spreading of germs.
• Consider using Nitrile gloves if you handle cash or for extra protection from germs.  You can “store use” these, and they are disposable.

Please update your mobile number in UltiPro or make sure your manager has your mobile number.  We may need this to communicate with you after hours if there are any immediate or urgent changes to our business.

As we get more information, we will continue to communicate with you about this, and any future, plan. If you have any further questions or concerns, please call the Benefits Hotline at 512-395-6644 ext. 6670.

March 12, 2020

Dear McCoy’s Team,

The health and safety of each of you, our customers, and suppliers continues to be very important to us as we monitor updated guidance from the Centers for Disease Control and Prevention related to COVID-19.  The spirit of McCoy’s to take care of each other and our customers is strong.  While we have experience handling a lot of unique situations at McCoy’s, we also recognize this situation is new for us all.

The CDC recommendations include that we reduce travel, limit large meetings or gatherings, stop handshaking, disinfect commonly touched surfaces, and that people who are sick stay home.  With that in mind, we are asking for your support for several changes that will help reduce the risk of spreading the virus.

Between now and May 2^nd, our Headquarters teams will:

• Cancel or postpone all unnecessary work-related travel, both to events or conferences and to visit McCoy’s locations.  We will be using video and phone conferencing to connect instead.
• Cancel or postpone all unnecessary visits from vendors or other groups to Headquarters from outside McCoy’s. 
• Make plans for some of each of our teams to work from home and take reasonable steps to isolate themselves from large gatherings.  By having some of our team members work from home, we help ensure consistent support to our Store, Manufacturing, and Distribution teams by reducing the likelihood that all the people on a single team are sick at the same time.

With laptops, hotspots, and the ability to forward our desk phones, our Headquarters team can continue to provide support to the field even in these unique circumstances.  Thank you to our Information Services team for making this possible!

Between now and May 2^nd, our Store, Manufacturing, and Distribution teams will:

• Cancel all in-store events, customer entertainment events, and regional team-building events.
• Check with customers prior to visiting their offices to ensure our customers are comfortable with visitors.
• Continue to be supported by Headquarters in serving our customers!  Our business relies on taking care of customers, and you rely on the Headquarters teams serving you well.  We intend to keep doing both unless the guidance from the CDC or local health officials instructs us differently.

REMEMBER: You need to stay home if you are sick or if you think you may have been exposed to the virus. 

Through May 2^nd, if you are unable to come to work because you are sick, caring for a sick person, or you believe you were exposed to COVID-19, we will guarantee you will be paid your typical hourly rate and hours per week. 

March 9, 2020

Dear McCoy’s Team,

The health and safety of you, our customers, and our suppliers is very important to us.  As the coronavirus (COVID-19) continues to spread, we are closely monitoring guidance by the Center for Disease Control and Prevention.  Here are some of the actions McCoy’s is taking based on what we know today.

You need to stay home if you are sick or if you think you may have been exposed to the virus. 

In order to remove any concern about missing work, for the next 8 weeks (through May 2^nd), if you are unable to come to work because you are sick, caring for a sick person, or you believe you were exposed to COVID-19, we will:

• Guarantee you will be paid your typical hourly rate and hours per week.
• Not require you to use Paid Time Off (PTO) for days you are away from work. This is true for hourly and salary employees.
• Connect with you.  McCoy’s Benefits Team wants to be proactive and help you get the care you need. 

MANAGERS: please let your Regional Manager, Director, or Vice President know if you have a team member out due to sickness or possible exposure.

Be flexible about your own travel and visitors to Headquarters.

• If you have work-related or personal travel to any location identified by the CDC as higher risk, please talk with your Manager or Vice President.  You may need to cancel your trip or work from home upon your return.
• If you have work-related travel and you are concerned about the risk to your health, talk with your manager or Vice President about the possibility of cancelling, rescheduling, or meeting via video or telephone conference.
• If you have vendors, suppliers, or other visitors planning to meet at Headquarters, consider rescheduling your visit or meeting via video conference.  We want to take good care of our team and our suppliers and visitors, reducing the pressure they may feel to make a trip to Headquarters.  Click here or search The Board for information about using Zoom, our video conferencing software.

Limit the spreading of germs.

• Wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
• Avoid touching eyes, nose, and mouth with unwashed hands.
• When coughing or sneezing, cover your mouth and nose with a tissue or the inside of your elbow.
• Clean and disinfect frequently touched objects and surfaces, especially register counters, service counters, door handles and knobs, and bathrooms.